Terms & Conditions

The course is provided by Cumbria Rural Academy CIC, trading as Harness Change Online, company/CIC number 06830456 (Community Interest Company), registered address Bigland, Backbarrow, Ulverston, Cumbria, LA12 8PB.

You must be at least 18 years old to buy the course and able to enter a contract. No previous coaching experience is required, but familiarity with horses and riding is helpful.

You must register an account with accurate details, keep your password secure, and tell us if you believe it has been compromised. Your name as registered is printed on any certificate you earn.

The course price is shown on the sales page in pounds sterling (GBP) and is inclusive of any applicable VAT. Payments are taken by our payment processor Stripe. A contract is formed when we confirm your enrolment.

Access is granted after payment is confirmed and lasts for the lifetime of the course from the date of purchase.

You are responsible for having a suitable device and internet connection, completing the course honestly and without assistance during assessment, and applying what you learn only within your own competence.

The final assessment is 25 questions drawn at random from a larger question bank. Modules must be completed before the assessment is attempted.

The pass mark for the final assessment is 80% (20 of 25 questions answered correctly).

Retakes are permitted free of charge and unlimited, with no waiting period between attempts.

On passing you receive a personalised PDF certificate with a unique certificate number, which can be checked on our public verification page. Certificates are issued in the name held on your account. Re-issues for minor corrections are free — contact us with your request.

The course is digital content supplied online. It is supplied as described on the sales page and will be of satisfactory quality and fit for purpose.

As a consumer you normally have 14 days to cancel a distance purchase. Where you ask for immediate access to the course and acknowledge that you lose the right to cancel once download or streaming begins, that right ends when access starts. See our Refund & Cancellation Policy. You are informed during checkout that the course is digital content supplied immediately and that statutory cancellation rights end once access begins.

Refund eligibility, timescales and method are set out in our Refund & Cancellation Policy. Discretionary refunds outside the statutory circumstances may be offered in exceptional cases and do not affect your statutory rights.

All course materials, text, images, assessments and certificates remain the intellectual property of Cumbria Rural Academy CIC or its licensors.

Your account and course access are personal to you and may not be shared, sold or transferred to another person or organisation.

You may not copy, record, download (other than materials we expressly provide for download), republish or redistribute any part of the course, or use it to deliver training to others.

We aim to keep the platform available at all times but it may be unavailable for maintenance or for reasons outside our control. We do not give a formal uptime guarantee, but we aim to resolve issues promptly.

We may update course content to keep it accurate and current. Material changes will not reduce the core learning outcomes you paid for.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law. Otherwise our liability is limited to the amount you paid for the course.

This is an introductory training course. Completion does not constitute a regulated or professional equestrian coaching qualification, and does not by itself demonstrate practical coaching competence. See our Course Disclaimer.

Complaints should be sent to zara@harnesschange.co.uk. We aim to acknowledge within 2 working days and resolve within 10 working days.

These terms are governed by the law of England & Wales, and its courts have exclusive jurisdiction.

Cumbria Rural Academy CIC, Bigland, Backbarrow, Ulverston, Cumbria, LA12 8PB, zara@harnesschange.co.uk.